Privacy Policy

1. General Information

The confidentiality of your personal data is one of the main concerns of ROCOM Industrial Solutions SRL, headquartered at Str. Fierari 3, District 2, Bucharest, acting as a data controller.

This document aims to inform you about the processing of your personal data in the context of using the website www.rocom.ro (“the Website”).

2. Categories of Personal Data Processed

If you are a visitor to the Website, ROCOM Industrial Solutions SRL will process the personal data you provide directly while using the Website, such as information submitted through the “Contact” section, if you choose to contact us in this way.

3. Purpose and Legal Basis of Processing

If you are a Website visitor, ROCOM Industrial Solutions SRL processes your personal data as follows:

• To respond to your requests regarding the range of products and services presented on the Website.
• For marketing activities, namely to send commercial communications regarding ROCOM Industrial Solutions SRL products and services via remote communication channels (e.g. email, SMS).

Legal basis: The processing of your data for this purpose is based on your consent, implicitly provided by completing your personal data in the Contact Form available in the “Contact” section.

Providing your data for this purpose is voluntary. Refusal to provide consent will not have any negative consequences for you.

• To handle complaints and inquiries, monitor traffic, and improve your experience on the Website.

Legal basis: This processing is based on the legitimate interest of ROCOM Industrial Solutions SRL to ensure the proper functioning of the Website and to continuously improve the experience of its visitors, including by resolving comments, questions, or complaints.

Providing your data for this purpose is voluntary. Refusal to provide such data will not have any negative consequences.

You may withdraw your consent regarding the use of your personal data, as described above, by sending a written request via email to contact@rocom.ro. ROCOM Industrial Solutions SRL will take the necessary measures to cease data processing for the specified purposes.

4. Data Retention Period

As a general rule, ROCOM Industrial Solutions SRL will process your personal data for as long as necessary to fulfill the processing purposes mentioned above.

If you wish to stop the processing of your personal data or request its deletion, you may exercise your rights detailed in section 7 below.

If you withdraw your consent for marketing purposes, ROCOM Industrial Solutions SRL will cease processing your data for this purpose, without affecting any processing carried out prior to the withdrawal of consent, as described above.

5. Disclosure of Personal Data

To fulfill the processing purposes, ROCOM Industrial Solutions SRL may disclose your personal data to partners, third parties, or entities supporting ROCOM Industrial Solutions SRL in carrying out its activities through the Website (e.g., service or product providers), as well as to public authorities, in the following situations, including but not limited to:

• for Website administration;
• to respond to your requests regarding products and services;
• where necessary for awarding prizes or benefits obtained through promotional campaigns organized via the Website;
• to maintain, personalize, and improve the Website and related services;
• to perform data analysis, testing, research, usage monitoring, and to develop security features and user authentication;
• to send marketing communications, within legal limits;
• where disclosure is required by law.

6. Transfer of Personal Data

Personal data provided to ROCOM Industrial Solutions SRL may be transferred outside Romania, but only to countries within the European Union.

7. Your Rights

Under applicable data protection legislation, you benefit from the following rights:

• Right to information – to receive details regarding data processing activities;
• Right of access – to obtain confirmation and information about how your data is processed;
• Right to rectification – to have inaccurate or incomplete data corrected without undue delay;
• Right to erasure (“right to be forgotten”), where applicable;
• Right to restriction of processing, under certain conditions;
• Right to data portability – to receive your data in a structured, commonly used format and to have it transferred to another controller;
• Right to object to data processing;
• Right not to be subject to automated decision-making, including profiling;
• Right to lodge a complaint with the National Supervisory Authority for Personal Data Processing or with competent courts, if necessary.

For any additional questions regarding the processing of your personal data or to exercise your rights, please contact us at: privacy@rocom.ro.