Terms & Conditions

1. Who we are

The website https://rocom.ro/ (the “Website”) is operated by ROCOM Industrial Solutions SRL (“ROCOM”, “we”, “us” or “our”), a company established in Romania.

Registered office: 3 Fierari, Bucharest, Romania

Trade Register number: J2006000643409

Unique registration code (CUI): 18295990

VAT identification number: RO18295990

Contact address: 40–44 Banul Antonache, Bucharest, Romania, 011665

Email: contact@rocom.ro

Telephone: +40 758 540 540

2. Purpose and Scope

The Website presents industrial equipment, components and related services, primarily for companies and other persons acting in the course of their business or profession. It enables visitors to request information, quotations and technical assistance.

The Website operates as a product catalogue and inquiry channel.

Submitting a contact form or a request for an offer does not itself place an order, create a payment obligation or conclude a supply or service contract. Any automated acknowledgement confirms receipt only.

These Terms do not replace the quotation, order confirmation, contract or other conditions validly agreed for a specific transaction. They do not make all of ROCOM’s sales conditions binding merely because someone visits the Website. Nothing in these Terms removes any mandatory rights of a person who qualifies as a consumer under applicable law.

This website is intended solely for informational and presentation purposes; purchasing decisions should be made only after obtaining and reviewing all information reasonably necessary to assess the suitability of the products or services for the intended application, and all purchases are concluded outside the website under separately agreed terms and conditions.

 

3. Product and technical information

We take reasonable care to provide useful and accurate descriptions, images and technical information. Catalogue information may describe a product range, optional configuration or example application. Images may include accessories or installation elements that are not part of a particular offer.

Before ordering or using equipment, the parties must identify the required configuration and applicable technical documentation. Capacities, dimensions, materials, performance figures and suitability depend on the selected model and operating conditions. Website content alone is not a design approval, installation instruction or confirmation that a product is suitable for a specific process.

References to ATEX, food-contact suitability, hygiene requirements or other compliance characteristics apply only to the relevant product version and the conditions stated in its supporting documentation. They should not be interpreted as certification of every product in a range or of a complete installation.

Please provide relevant process information when requesting advice, including the material handled, required capacity, temperature, pressure, abrasive or corrosive conditions, any hazardous-area, hygiene requirements or any other relevant information related to your request. Project-specific engineering responsibilities and deliverables must be agreed separately.

 

4. Inquiries and commercial offers

When contacting us on behalf of an organisation, provide accurate contact and project information and ensure you are authorised to share it. You may correct an Inquiry by emailing contact@rocom.ro and identifying the original request.

Following an Inquiry, ROCOM may request additional information and issue an individual quotation. The quotation should identify the proposed supply or service, price, currency, applicable taxes, delivery arrangements, validity and relevant commercial conditions. Do not assume that transport, installation, commissioning, training or maintenance is included unless the agreed scope states this.

A contract is formed through the offer and acceptance process applicable to the transaction, as stated in the relevant commercial documents and required by law. An accepted binding quotation may create a contract; a separate signature or order confirmation is not invariably required.

Any indicative prices or lead times shown on the Website require confirmation for the requested configuration. Website changes do not unilaterally amend an existing contract. Payment terms, warranties, claims, cancellation and returns are determined by the applicable agreement and law; this Website does not establish a separate general returns policy.

ROCOM may act as a supplier or as a commercial representative for a manufacturer, depending on the transaction. The commercial documents will identify the contracting supplier. The appearance of a manufacturer’s name or logo does not by itself establish who will sell, invoice or warrant a particular product.

 

5. Permitted use and intellectual property

You may browse the Website and download materials made available for that purpose to evaluate our products and services, retaining copyright notices and respecting any stated licence conditions.

Website text, graphics, photographs, drawings, documents, logos and other protected materials belong to ROCOM or their respective owners. Except where permitted by law or an applicable licence, you must obtain the relevant rights holder’s permission before reproducing, republishing, commercially distributing or adapting them. Access does not transfer ownership or grant a right to use ROCOM’s or a manufacturer’s trademarks.

Do not use the Website to send unlawful or misleading content, impersonate others, introduce malicious software, gain unauthorised access, bypass security measures or disrupt its operation. Automated access must respect applicable law and must not impair the Website or infringe intellectual property or database rights.

 

6. Information you submit

Only submit information and documents that you are entitled to share. Your submission remains yours; it does not transfer intellectual property to ROCOM. You authorise us to use it as reasonably necessary to assess and respond to your inquiry and, where needed, to seek relevant technical input from manufacturers or service partners, subject to applicable confidentiality and data-protection obligations.

If a project requires an NDA, a restricted disclosure process or a secure transfer channel, please arrange this with us before sending sensitive technical information. A general inquiry form does not establish a separate NDA. Existing confidentiality agreements and duties imposed by law remain unaffected.

7. Privacy cookies and newsletters

Our Privacy Policy explains how we process personal data, including business contact details submitted through the Website, and how individuals may exercise their rights. Our Cookie Policy and cookie controls explain the use of cookies and similar technologies. These documents are available through the Website footer.

Acceptance of these Terms or submission of an inquiry does not constitute consent to marketing or to non-essential cookies. Newsletter subscription is optional and separate from an inquiry. You may unsubscribe through the link in our marketing emails or by contacting us. Where consent is required for cookies or similar technologies, they will be used only after that consent is obtained, and your choice may be changed through the cookie controls.

 

8. External links and third party content

The Website may link to manufacturer websites, technical resources and social media, or display third-party content. Such services have their own terms and privacy practices. We do not control their ongoing availability or all changes to their content. A link does not extend ROCOM’s contractual commitments beyond the agreed scope of a transaction.

 

9. Availability and responsibility

We take reasonable steps to keep the Website available and correct errors brought to our attention. Access may occasionally be interrupted by maintenance, updates or technical faults. Please contact us directly if information is missing or an inquiry cannot be submitted.

ROCOM is responsible for breaches of its obligations in accordance with applicable law. The Website is a general information and inquiry service; it does not provide a project-specific performance guarantee or an undertaking that access will be uninterrupted. Please obtain the relevant technical confirmation before making engineering or purchasing decisions.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence, death or personal injury where such liability cannot lawfully be limited, or any other liability that cannot be excluded under applicable law. Liability for supplied products and services is governed by the relevant contract and mandatory law. Any separately proposed contractual limitation requiring express acceptance must be agreed in the legally required manner.

 

10. Changes to these Terms

We may update these Terms to reflect changes in the Website, our services or applicable requirements. The revised version will state its effective date and apply prospectively. Changes do not retrospectively alter concluded contracts or rights already accrued. Where a change requires consent or specific notice under applicable law, we will follow that requirement.

 

11. Applicable law and questions

These Terms are governed by Romanian law, subject to any mandatory protections applicable to the user. Questions, complaints and reports of inaccurate content may be sent to contact@rocom.ro or to the contact address above. Please include enough detail for us to identify and investigate the issue.

We encourage direct discussion to resolve concerns. This does not prevent either party from seeking remedies before the courts or authorities competent under applicable law, or affect statutory time limits. If a provision is invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.